For agency owners
Meet the three I'd hire before another account manager
Set each one up once. They just run. Nothing goes to a client until you have read it.
Shift log · Thursday
Waiting on you
Send the three chasers? Kessler's is firmer than the others — they have promised twice. Nothing goes out until you say so.
Written downso far
In your words
Things people actually ask.
No workflow to build. You say it the way you'd say it to a new hire.
Scope this brief against what we charged Kessler and tell me where we lost money last time.
The client changed the deadline. Work out what that breaks and who needs telling.
Pull every asset we shipped for Northline this quarter into one folder for the review.
The staff
The three I'd hire first.
Hire one, or all three. They hand work to each other, and each is the same Hand with a different brief and different accounts attached. You name them.
Marlow
New business
- Reads the brief
- Reuses what won last time
- Prices the scope
- Books the pitch call
Docs Gmail Calendar Slack
Signed in once, and only for this company.
For “the deck I start at 11pm”
Iris
Production
- Cuts every version
- Names them properly
- Chases the feedback
- Files the final
Drive Figma Slack Notion
Signed in once, and only for this company.
For “no more final_v7_REAL”
Rey
Collections
- Checks Stripe every Friday
- Sends the invoice
- Flags what is late
- Drafts the chaser
Stripe Gmail Sheets
Signed in once, and only for this company.
For “the awkward email I keep not sending”
The jobs
The jobs they do here.
Each one is a brief, not a feature. Open it for how it goes, where it stops, and what it needs.
Work out who has not paid us and go after them.
Start Renwick off the way we did Northline.
Who covers this, and what would make them care?
Three posts about the thing we shipped, spread over the week.
What could we realistically rank for that we are not even on the page for?
I think we have the same twelve companies in here under different names.
Move all of this into the new system and prove nothing fell out.
What have they changed on their pricing page since March?
Put this week's issue together. I will read it Thursday.
Questions
The ones that come up first.
We already have a project tool. Does this replace it?
No, and don't make it. Keep shipping work where you ship it. What Hands adds is the staff doing the work between the work, and a record of what they did — the pipeline, the activity, the decisions waiting on you. If your project tool is where files live, a Hand uses it as a tool like anyone else would.
Can a client's Hand see another client's work?
No. Each client can be its own company in the app, with its own projects, files, memory and connected accounts. A Hand in one cannot list the staff of another, read its transcripts or reach its Gmail — that's enforced in the database, not the interface.
Agencies: get started today.
Sign in, brief your first Hand, and read what it did. Plans start at $20 a month, with work included.
