What you're agreeing to.

What Hands is

Software that does work for you: it writes, files, looks things up, keeps your records and talks to you. The words it writes come from a language model. A model can be confidently wrong. Nothing a Hand says is legal, financial, medical or tax advice, and anything that matters is worth checking before you act on it. You are responsible for what you send, sign or spend on its say-so.

Your account

You need to be 16 or older and give us a working email address. Keep your sign-in to yourself: anything done by a signed-in device counts as done by you. One account is for one person or one business, not for reselling access to others.

Plans and credit

Everything a Hand does that costs us money (a reply, a call, a search, reading a page or a receipt) is priced in credit. Free credit given for trying Hands, where an account received it, lasts 30 days from when the account opened and can't be exchanged for money. The plans are Solo at $20 a month, Team at $75 and Agency at $200, and each includes credit every month: $10, $25 and $60 of work respectively.

A plan's monthly credit is an allowance. It arrives when your invoice is paid, and what is left of it goes when the next one arrives. Credit you buy as a top-up doesn't expire; it is yours until you spend it. The allowance is always spent first, so you never lose money you paid for while an allowance expires beside it.

Changing plan. Move up and the bigger plan's monthly credit is yours as soon as the change is paid for. Move down and the smaller plan starts with your next month; until then you keep the plan you paid for.

Running out isn't a broken account: your records stay readable and exportable, and your Hands stop spending until you top up or the next month begins.

Prices can change. If they do, we'll tell you before the change reaches you, and you can cancel rather than accept it.

Paying

Buying inside the iPhone app goes through Apple, on Apple's terms, and a subscription bought that way is cancelled with Apple, in Settings on your device. We can't cancel or refund it for you. Buying on the web goes through our payment processor; we never see or store your card.

Subscriptions renew until you cancel, and you can cancel any time. Cancelling stops the next renewal and leaves you with what you have already paid for until the end of that month; we don't refund part of a month.

Refunds

Our mistakes are on us. If we charge you twice, or charge for work that failed on our side, we put it right without waiting for you to ask, as credit or back to your card.

Your first payment. If you change your mind within 7 days of your first payment and have used less than $5 of work, we refund that payment in full.

Unspent top-ups. Within 30 days of buying a top-up, we'll refund whatever of it you haven't spent.

Otherwise, credit that has been used isn't refundable, and cancelling doesn't refund part of a month. Refunds go back to the card that paid. To ask, write to hello@tryhands.com; it reaches a person, and it's quicker than a dispute with your bank.

What you may not do

Break the law with it; send bulk unsolicited messages; impersonate somebody; use it to harass, defraud or surveil a person; try to get at other customers' data or at our infrastructure; or resell it as your own product. If you connect an account, you must be entitled to use it.

Hand email is for everyday mail, not outreach

Each Hand can have its own email address. Use it for the mail of your work: replies, follow-ups with people you already deal with, sending a quote or invoice, writing to a records office.

It is not for outreach. Don't use a Hand's address for cold email, mailing lists, newsletters, marketing, or any message sent to many people who haven't heard from you. That mail goes out on a service shared by everyone who uses Hands, and one person's spam puts everyone's mail at risk.

For outreach, connect your own email (Gmail or Outlook), so it comes from you. Your Hands can write and send it from there.

To keep the shared service healthy:

• A Hand's address can write to only a few new people a day (3 a day in your first week, 10 after that), and can send the same message to only a few new people. Replies to people you're already writing with are never limited.
• If mail from your Hands bounces a lot, or someone reports it as spam, we pause your Hands' email and let you know. Write to hello@tryhands.com to turn it back on.
• Using a Hand's address for spam or bulk mail can lead to us suspending your account.

Your work is yours

Everything you put into Hands, and everything your Hands produce for you, belongs to you. You give us permission to store and process it only so far as running the service requires: showing it back to you, sending it to the model that answers you, backing it up. We don't use it to train models and we don't use it for anything else. See privacy.

Leaving

Delete your account in Settings whenever you like. It removes your account, the machine your Hands ran on, its database and its backup, and closes the credit account, for good, including any unused credit. Export what you want first; every record exports as a spreadsheet.

We may suspend or close an account that breaks these terms, doesn't pay, or puts the service or other customers at risk. If we close yours for anything other than a serious breach, we'll give you a chance to take your data with you.

What we promise, and what we don't

We'll run the service with reasonable care. We don't promise it is available at every moment, that a model's answer is correct, or that a connected service will keep behaving as it does today. Except where the law won't let us limit it, the service is provided as it is, and our total liability to you is limited to what you paid us in the twelve months before the claim.

The software underneath

Hands is built on OpenMausBot, licensed under Apache-2.0, and that licence travels with the code you run. Our own additions are ours, and nothing here grants you a licence to the Hands name or marks.

Changes, and the law

If these terms change we'll post the new version here with a date and tell you in the app when the change matters. Continuing to use Hands after that is how you accept it. These terms are governed by the laws of the State of Wyoming, where General Intelligence Systems LLC is incorporated, and disputes belong to the courts sitting there.

This version: 21 October 2026 (Hand email is not for outreach). Anything unclear: hello@tryhands.com.