Complaints
An AI assistant that writes the complaint that gets a result
Writes it properly, and escalates it. Gets the facts and the dates straight, writes the letter that gets a result rather than the one that feels good, and knows the next rung up.
What you'd say
They have had it for six weeks. Write the complaint and tell me who it goes to.
When it runs
When you ask. Brief it in a sentence, any time.
What it uses
Gmail
Where it stops and asks
Before anything is sent. It gets the facts and dates straight from your records, writes the letter, names the next rung up, and waits for you.
How it goes
The running order.
Every step lands in the record with a time and a source, so you can read what it did instead of asking.
- Get the facts and dates straight
- Write the letter
- Name the next rung up
- You approve, then send
Questions
The ones that come up first.
Does it write angry letters?
It writes the one that gets a result: the facts, the dates, what you want and by when, and what happens next if not. The one that feels good rarely works.
How does it know who to escalate to?
It finds the complaints procedure, the regulator or the ombudsman for that kind of company, and tells you the order to use them in.
Will it keep the thread going?
Paired with the chaser, yes: it notices when they go quiet and drafts the next step for your approval.
Who hands this over most
Popular with these businesses.
Write up Thursday's session from my notes in the format I use for Ardent.
One person cannot do the work and the work around the work. Two can.
Compare what we paid for repairs this year against last, per building.
It works from what already reaches you — the statement, the PDF, the spreadsheet. No portal access required.
Scope this brief against what we charged Kessler and tell me where we lost money last time.
Nothing goes to a client until you have read it.
Next to it on the list
Often handed over together.
Make it your first job.
Sign in, start a Hand, and paste the ask from the top of this page. Plans start at $20 a month, with work included.
